Your privacy, our responsibility.

Anchor Nursing & Disability Support Services (“Anchor”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we handle personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Code of Conduct.

This policy applies to all participants, families, carers, employees, volunteers, contractors, and visitors to our website.

We collect personal information that is reasonably necessary to provide our services, including: name, contact details, date of birth, NDIS number, plan details, health information, cultural background, emergency contacts, support preferences, and feedback.

We may also collect technical information when you visit our website, such as your device type, browser, IP address, and pages visited.

We collect information directly from you wherever possible — through enquiry and referral forms, conversations, assessments, and service agreements. We may also collect information from authorised representatives, support coordinators, allied health professionals, and the NDIA, where you have consented or where the law permits.

We use personal information to deliver, coordinate, and improve the supports you receive; to communicate with you and your nominated contacts; to manage employment and contractor relationships; to meet our obligations to the NDIS Quality and Safeguards Commission, the NDIA, and other regulators; and to handle feedback, complaints, and incidents.

We only disclose your information where you have consented, where disclosure is required or authorised by law, or where disclosure is necessary to prevent a serious threat to life, health, or safety. We do not sell personal information.

Information may be shared with our support workers and clinicians on a need-to-know basis, and with NDIS-related bodies for compliance, audit, and quality purposes.

Personal information is stored in secure paper and electronic records with appropriate access controls. We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain records for as long as required to deliver supports and to meet our legal and regulatory obligations, after which records are securely destroyed or de-identified.

You may request access to the personal information we hold about you, and you may ask us to correct anything that is inaccurate, out of date, incomplete, or misleading. Contact us using the details below and we will respond within a reasonable period.

If you believe we have breached your privacy, please contact us first so we can try to resolve the issue. You may also lodge a complaint with the NDIS Quality and Safeguards Commission on 1800 035 544, or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Our website uses minimal cookies necessary for site function. If we add analytics or marketing technologies in the future, this policy will be updated and, where required, consent will be sought.

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a current “last reviewed” date.

For privacy questions, requests, or complaints, contact Anchor at hello@anchornds.com.au or call +61 408 464 473.